Digital transformation in public administration in Vietnam: A case of Binh Dinh Province's improvement of PAPI index from 2020 to the present
Abstract
The government of Binh Dinh province has made significant progress in implementing digital transformation, focusing on improving efficiency, transparency, and people's satisfaction. This study provides information on the province's efforts to improve the PAPI Index from 2020 to the present by implementing various solutions across different aspects. Binh Dinh province has successfully streamlined administrative processes, optimised service delivery, and promoted greater accountability by utilising digital electronic platforms, social networks, and tools to connect people. The study presents practical evidence of notable improvement activities, such as enhancing people's access to public services and increasing the responsiveness and transparency of the Binh Dinh provincial government, as indicated by survey data and annual PAPI results. By sharing valuable information from the experience of Binh Dinh province, this study aims to provide valuable insights for other provinces and cities seeking to leverage the potential of digital technology to enhance governance in the field of public administration. Binh Dinh province, in this study, serves as a typical example that demonstrates the impact of digital transformation in public administration.